Frequently Asked Questions
Q: Do I need to pay a deposit if I pay on-line by credit card?
A: No, if paying by credit card on-line no deposit is required and therefore no refund is due
Q: If I send a Mail Order or Cheque by mail do I pay a deposit?
A: Yes, you will need to include an additional $75.00 refundable deposit to the total of your academic dress hire fee.
Q; When will I receive my deposit back?
A: Deposits made by cheque or money order will be refunded by direct deposit into the bank account nominated on the reservation form OR a cheque in Australian Dollars will be posted to the address on the reservation form approx 4 weeks after graduation.
Q Do I need to supply information about my size for gown and cap hire when reserving my academic dress?
A: No, we no longer require information on your sizing for academic dress hire reservation. Your measurements will be taken on the day of collection.
Q: Can my academic dress be collected by someone else?
A: Yes, if your academic dress is going to be collected by someone else please ensure they have your height and head circumference.
Q: How will you know what colour my hood is if I require one?
A: When you indicate the division on the reservation page, this informs us of your colour
Q: I have completed a Graduate Certificate/Graduate Diploma do I hire a hood?
A: Only if you have a prior Qualification.
If your prior qualification is from The University of Newcastle please choose to hire a hood and the colour will be organised on the day.
If your prior qualification is from another Institute you have 2 options:
1. You may choose to acquire your hood from your previous institute; or
2. You may wear the University of Newcastle colour of your prior degree
http://www.newcastle.edu.au/policy/000399.html
Q: Do I have to wear a hood if I have completed a Graduate Certificate/Graduate Diploma and have a prior Qualification?
A: It is not a requirement that you wear a hood if you have completed a Graduate Certificate/Graduate Diploma.
Q: Can I use my studentmail email address when reserving my academic dress?
A: You can only use your studentmail address if you are a current student of The University of Newcastle.
If you are no longer a student of The University of Newcastle, please use another email address.
Q: I've tried several times to reserve my academic dress with two different credit cards over the past couple of days and it keeps saying 'invalid card'. Am I doing something wrong?
A: After the second attempt please e-mail for further assistance.
Q: I just reserved my academic dress but made a mistake in it, how can I fix this?
A: If a mistake is made please e-mail your correction and we will adjust accordingly
Q: Where can I make my reservation?
A: There is a link at the bottom of the Terms and Conditions.
Q: I still have some questions...
A: If your questions have not be answered above, please email Academic Dress hire
or phone 4985 4132